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Plastic Surgery: Quality Management

Firstclassgreece & Genesis Quality Policy:

Our vision is to maintain our leading position and to achieve “zero error” performance.
Knowing in advance that the quality of our services is judged by our patients, we seek to fully satisfy their needs and to exceed their expectations.

 

We evaluate “Quality” relying on objective and measurable criteria and strive to continually improve our services.
Critical success factors for achieving our quality objectives are:

 

• Proper and effective structure and organization,
• Continuous training of personnel in order to achieve excellent technical abilities and skills,
• Proper and efficient assignment of tasks,
• The use of modern medical equipment, infrastructure and state of the art technology,
• Effective financial management,
• Full compliance with the Clinic’s procedures and policies by the staff and understanding and support of the Quality Management System,
• Awareness of the interaction between job descriptions of the employees, as well as continuous improvement of internal communication and cooperation.
Both Management and employees are committed to the above quality objectives and have in mind that serving our customers, is like serving our own people.

 

Genesis Hospital has been certified according to Temos “Quality in International Patient Care”

The aim of this certification program is to validate and optimize the hospital’s medical and non-clinical services for international patients within the hospital and for the post-treatment and discharge procedures.

Moreover, Genesis has already established cooperation for international patients’ treatments with more than 12 Insurance Companies, internationally.

 

  • Temos

  • Temos Certification

  • Diplomatic Council (DC) Preferred Partner Hospital

  • dc smallDC Preferred Partner Hospital

Since July 2017, Genesis is certified in accordance with the International Standard EN 15224:2017, which is designed specifically for the health care sector. The standard focuses on the health services delivery and risk management. These two important components indicate the degree of the quality of care provided to the patient. Advantages of this standard: improving patient safety, accessibility, effectiveness, efficiency of services, adequate and proper care of the patient, as well as improving safety culture and continuous improvement of service quality.

 

  • EN 15224:2017

  • On March 2017, Genesis has received a Certification concerning the collection of umbilical cord and placental blood transplants in cooperation with the Haematology Department of PAPANIKOLAOU Hospital, Thessaloniki – Greece

  • Genesis  is certified as a whole in accordance with the International Quality Standard ISO 9001:2015 by the official certification body TUV AUSTRIA HELLAS.

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  • Certification ISO 9001:2015

On March 2017, Genesis has received a Certification concerning the collection of umbilical cord and placental blood transplants in cooperation with the Haematology Department of PAPANIKOLAOU Hospital, Thessaloniki – Greece

 

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Copyright ©2018-2019 FirstClassGreece Sp. z o. o. and www.firstclassgreece.com

Unauthorized use and/or duplication of this material without express and written permission from this site’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to FirstClassGreece Sp. z o. o. and www.firstclassgreece.com with appropriate and specific direction to the original content.

 

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Plastic Surgery: International Patient Department

 

Firstclassgreece in cooperation with the International Patient Department (IPD) of Genesis Hospital offers a comprehensive range of services for international patients:

• Coordination, management and admission of international patients in the hospital.

• Cooperation with the international insurance companies for the admission of international patients

• Provision of medical and other information and orientation of the insurance companies and international patients.

 

IPD comprises of trained and experienced multilingual personnel that will guide and assist every foreign patient to their admission in our hospital and throughout their hospitalization period and departure.

It is very essential for us that all our clients feel comfortable and secure when abroad, thus we try to provide them with the suitable environment to do so.

 

Necessary Documentation:

 

• Valid patients’ insurance card
• Valid passport
• Telephone numbers of emergency contact persons
• Letter of guarantee (it concerns the insurance company as well)

We is open for cooperation with all the insurance companies around the globe, in order to cover costs related with diagnostic examinations, surgery and hospitalization.

 

International Fairs and Events

 

Within the framework of expansion to the field of medical tourism, Genesis together with Firstclassgreece have participated successfully in the Grecka Panorama Exhibition in Warsaw

 

 

Services for international patients

• International Department

• Pre-travel support

• Transport assistance

• Translation services

• Transparent billing & Detailed Invoices

• Provision of discharge report in understood language

• Post-discharge support

• Special food (different diets, etc.)

• Gender specific care

• Single patient rooms

• Private bathroom

• Internet access & free wi-fi and Internet point with printing facilities

• Rooming in Service / Baby friendly Hospital

• Ambulance services

• Café restaurant / Flower Shop / Jewellery / Coiffure & Massage / Baby Room / Gifts for babies / Pastry shop / Automatic Transactions Machine

• Supervised Children Playroom

 

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Copyright ©2018-2019 FirstClassGreece Sp. z o. o. and www.firstclassgreece.com

Unauthorized use and/or duplication of this material without express and written permission from this site’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to FirstClassGreece Sp. z o. o. and www.firstclassgreece.com with appropriate and specific direction to the original content.

 

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Why IVF in Greece (4/4) – Egg and sperm donation in Greece

Greece seems to be perfect destination for couples or singles who consider undergoing IVF treatment abroad (4/4).

Let us talk about egg and sperm donation in Greece.

Donation of eggs is allowed in Greece and remains anonymous. That means that both parents and the child that will be born in the future will have no access to the donor’s personal data. Anonymity fosters development of egg banks and makes waiting lists for patients shorter. A Couple who wants to undergo IVF program with donor eggs has usually access to certain information about the donor such as:

  • Height,

  • Weight,

  • Hair color,

  • Eye color,

  • Skin tone,

  • Blood group

  • Education level.

A donor before being allowed to join the procedure of eggs retrieval is obliged by law to undergo certain blood tests for infectious diseases (Hepatitis B and C, HIV, and Syphilis). This includes the recipients of egg donation as well. However, most clinics will demand additional tests recommended by the European Society of Human Reproduction and Embryology (ESHRE) and the American Society for Reproductive Medicine (ASRM). These may include for example karyotyping, chlamydia testing, toxicological tests and monogenic disease tests. In most IVF centers, psychological consultation is also obligatory. Meeting with a qualified psychologist helps to ensure that a candidate understands the consequences of donating her eggs and has the proper motivation.

Sex selection is only allowed for medical reasons so it is available if there is a significant risk that the offspring may have genetic disorders. If a woman is under 40 years old, a maximum number of three embryos may be transferred. After this age and if there is a specific indication four embryos can be used.

  • An egg or sperm donor is allowed a maximum of 10 offsprings.

  • A woman can undergo IVF treatment up to the age of 50.

Greek law also regulates issues connected with surrogacy, which is a big step for patients considering this option. According to regulations, there should be medical grounds and court approval for this procedure. Both the couple and the surrogate need to be permanent residents of Greece and they need to prove this fact. Clinics may demand from patients to prepare special documents before they start their treatment. If you are a non-married couple, the law states that additional notarial deed should be signed. A woman may confirm that she is single or – if there is a partner – he should agree to treatment and acclaim the future offspring.

Nevertheless, you should be aware of the fact that many factors have impact on success rates. Effects may depend on donor selection process, the experience that a certain clinic and their embryologists have and the quality standards they follow.

Your chances are also related to your and of course your partner’s, age and health condition.

The number of eggs received from a donor varies from clinic to clinic. It is a generally accepted practice that you should receive 6 eggs, resulting in 2 embryos, on condition that your partner’s sperm parameters are satisfactory. Some IVF clinics offer all donor eggs no matter how many eggs have been retrieved (so-called exclusive donor or one to one donation). In the case of frozen eggs, most IVF clinics offer 6-10 oocytes. Crucially, this number usually refers to frozen cells – such cells need to be thawed first. Statistically, approximately 50-70% cells are successfully thawed, and this means that the number of oocytes intended for fertilization will be smaller.

However, it is not the number of donor eggs, but their quality that matters determining how successful the egg donation program would be.

Greek clinics are reporting effects around 60% to 70% (per transfer) on their websites.

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Copyright ©2018-2019 FirstClassGreece Sp. z o. o. and www.firstclassgreece.com

Unauthorized use and/or duplication of this material without express and written permission from this site’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to FirstClassGreece Sp. z o. o. and www.firstclassgreece.com with appropriate and specific direction to the original content.

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Why IVF in Greece (3/4) – Safety and quality

Greece seems to be perfect destination for couples or singles who consider undergoing IVF treatment abroad (3/4)

Today let us discuss about the Safety and Quality in IVF Clinics in Greece.

Greece is one of most popular destination for couples undergoing IVF treatment abroad. The Greek staff is well qualified, most procedures are easily available and clinics have rich experience and good offers. If you want to feel more confident when choosing the right clinic, check if it has an ISO certificate and accreditation. This can confirm that the clinic’s approach to quality and safety is coherent with external standards.

Patients from abroad who are capable of affording private healthcare can benefit from various treatments and procedures, performed by well-qualified medical professionals using modern equipment. Doctors within private hospitals are generally multi-lingual, typically fluent in English. Communication is rarely a matter of concern for medical tourists visiting Greece. It is worth mentioning that there is dedicated organization where all doctors are required to register with a range of relevant medical bodies. Furthermore, – as the market is highly competitive – IVF centers are motivated to increase their quality. That results in competitive offers and additional services for couples who come for treatments from foreign countries.

According to World Health Organization the healthcare system in Greece is among the best in Europe (around 14th place in rankings) – you can count on professional help and modern medical equipment in most hospitals and private clinics. Clinic authorities usually pay great attention to hygiene standards so you can expect clean and safe facilities. This in important for those who seek good quality treatments.

Health care in Greece is provided through national health insurance, although people can also consider private health care as an option. Private sector is developing dynamically and foreign patients can expect high level of services especially for certain procedures that due to law are restricted in their home countries. In vitro fertilization is popular among international patients particularly for its high success rates and the affordable price. The quality of the follow-up care provided by local clinics is also important for infertile couples.

National Medically Assisted Reproduction (ACE) oversees and regulates the IVF clinics and Cryobanks in Greece. Licensed and certified IVF clinics and Cryobanks are inspected yearly to ensure standards are being met. All clinics must have ISO accreditation according to ISO 9001:2017 and EN 25224, which will attest to their adherence to safety and quality. ISO (International Organization for Standardization) is an independent, non-governmental membership organization and the world’s largest developer of voluntary International Standards. Having an ISO Certified clinic can provide another assurance of quality and safety.

Most of the IVF clinics do submit their results to ESHRE and take part in the annual survey carried out by ESHRE.

The requirements to open and become a practicing IVF clinic in Greece are very strict. All IVF units are also obliged to comply with the European Directive, which has been in force since 2008. The Directive introduced common safety and quality standards for human tissues and cells across the European Union (EU). The purpose is to facilitate a safer and easier exchange of human tissue and cells between member states and to improve safety standards for European citizens.

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Copyright ©2018-2019 FirstClassGreece Sp. z o. o. and www.firstclassgreece.com

Unauthorized use and/or duplication of this material without express and written permission from this site’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to FirstClassGreece Sp. z o. o. and www.firstclassgreece.com with appropriate and specific direction to the original content.

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Why IVF in Greece (2/4) – Legal Framework

Greece seems to be perfect destination for couples or singles who consider undergoing IVF treatment abroad (2/4)

Today let us talk about the legal framework for assisted reproduction in Greece

  1. The legal framework for assisted reproduction techniques is one of the most liberal and couple-friendly in Europe as all procedures including egg or sperm donation, social freezing, fertility preservation and ivf procedures for singles, are available for women under the age of 50 and without age limit for men. The Greek Ministry of Health controls IVF clinics in this country and inspects them if it is necessary.

  2. Same sex couples are not “strictly” allowed to have treatment. However, as long as one partner signs a notarial deed saying that she is going through as a single woman with the use of donor sperm then it can be accommodated. For all non-married couples, the law states that there is a requirement to have a signed notarial deed either stating that a woman is single or, if there is a partner, that he is agreeing to the treatment and that he will be the legal father of the offspring. The notarial deeds can be signed when the couple/woman arrives to Greece and the cost is ~100€.

  3. Sex selection is only allowed for medical reasons so it is available if there is a significant risk that offspring may have genetic disorders.

  4. Donation of egg and sperm is anonymous.

  5. Surrogacy is allowed under Greek law but the details stipulate there should be medical grounds and court approval must be arranged. The surrogate need to prove to the court that she is permanent resident of Greece.

  6. Embryo transfer laws state the following: For women under 35 years of age using own eggs; one or two embryos can be transferred. For women over 35 and under 40 years of age using own eggs, up to two embryos can be transferred if it is the first or second treatment cycles. Thereafter, on subsequent treatment cycles, up to three embryos can be transferred.

Copyright ©2018-2019 FirstClassGreece Sp. z o. o. and www.firstclassgreece.com

Unauthorized use and/or duplication of this material without express and written permission from this site’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to FirstClassGreece Sp. z o. o. and www.firstclassgreece.com with appropriate and specific direction to the original content.

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Why IVF in Greece (1/4) – 10 reasons to choose Greece

Greece seems to be perfect destination for couples or singles who consider undergoing IVF treatment abroad (1/4).

Today let us explain why Greece offers a fantastic option for medical tourists in search of high-quality treatments, with low waiting times and attractive commercial offers.

  1. The unique characteristics, history, culture, natural beauty, mild climate and infrastructure of the country attracts many patients interested in in vitro and egg donation treatment. A number of natural spas, boasting thermal and mineral springs, make Greece a fantastic place to recover from medical procedures or treatments.

  2. People visiting Greece are often pleasantly surprised by how well they are greeted and treated. The concept of hospitality is so deeply rooted in ancient Greek culture and took the form of a code of conduct. “Xenia” is the term used to describe the virtue of showing generosity or courtesy to strangers in any condition, and creating a genial relationship between host and guest. Hospitality in ancient Greece was not simply graciousness directed at the people under one’s roof, but also a token of social acceptance and integration into the world around them. This code of hospitality infuses a lot everyday life in Greece, including the approach to healthcare.

  3. Once a vast empire led by Alexander the Great, the Greek reign spread all the way to the border of India. Few countries have seen their history be as influential on a global level as the history of Greece. The culture produced by the ancient Greek civilization touched every neighbor it came in contact with. Greek history is integral to the history of Western civilization, where democratic politics was first conceived.

  4. This rich cultural heritage infuses the Greek daily life, and is a fantastic route of exploration, study or distraction during the time of IVF therapy.

  5. IVF treatment is carried out in 60 clinics, and the country is the ideal destination to combine IVF procedures, relaxing and entertaining holidays. If you are looking for a trusted and reliable fertility clinic, Greece is the best option to consider.

  6. Greece continues to offer great value for money holidays for the many visitors who are looking to enjoy the destination’s culture, gastronomy, beaches and excellent weather.

  7. Shops and prices. Greece is one of the cheapest countries of Eurozone. Higher prices are usually introduced during holiday period in resorts in the south of the country and on the islands – groceries and meals in restaurants are a few times more expensive than further in the country.

  8. Prices of meals in Greek restaurants are quite attractive in comparison to similar places in Spain or Portugal. Greek salad will cost 3€ – 4€ in most restaurants, gyro portion – 2,50€ – 3€, bigger dinner comprising of e.g. moussaka portion, salad and drink costs around 10€ . Coffee costs from 1,50€ to 5€, cocktail in a bar or disco 7€ -10€.

  9. Accommodation is also cheaper in comparison to other countries from Southern Europe; accommodation in seaside resorts can be booked already from 25€ per night (double room); and in guesthouses further in the country even 18€ – 20€. 3-star hotels offer prices from 35€ to 60€ per night, and in comfortable 4- or 5- star hotels we are going to pay 80€ – 150€. Point of sales opening hours differ, which can be surprising for guests from other countries. It is best to find out earlier the opening hours of local shops. The only thing that is sure is that from Monday to Saturday shops are open from the morning until 2pm. Later there is a siesta break and only 3 days a week (from Monday to Friday) shops are open from 6pm until 9pm, but you need to find out yourself which days. Only petrol stations are open on Sundays.

  10. It is best to come to Greece by plane – it is the fastest and most comfortable mean of transport. The biggest airports in Greece include Athens, Chania, Heraklion, and Thessaloniki. In case of European countries, travelling by car may also be considered. The International Airport of Thessaloniki is the second busiest airport in Greece after the Airport of Athens. It is located about 15 km from the city center, in the region of Thermi. This airport receives daily flights from Athens and in addition many flights from the Greek islands and from abroad.logo-fcg

Copyright ©2018-2019 FirstClassGreece Sp. z o. o. and www.firstclassgreece.com

Unauthorized use and/or duplication of this material without express and written permission from this site’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to FirstClassGreece Sp. z o. o. and www.firstclassgreece.com with appropriate and specific direction to the original content.

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IVF + Vacation in Greece

IVF + VACATION IN GREECE “Greece is considered as one of the most ideal destinations for assisted reproductive techniques” It is estimated that more than 1,000 women travel to Greece every year in regards to Greece’s high success rates per IVF (in vitro fertilization) attempt. These women usually combine their trip with a vacation.

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